Effective Date: 17/07/2025
Be Warm & Cosy Ltd
www.bewarmandcosy.co.uk
1. Introduction
At Be Warm & Cosy Ltd, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or use our heating and boiler services.
We are committed to complying with the General Data Protection Regulation (GDPR) and other UK data protection laws.
2. What Information We Collect
We may collect the following types of personal data when you:
- Fill out a contact form or request a quote
- Book a service or installation
- Browse our website
This includes:
- Name
- Address
- Email address
- Phone number
- Your enquiry or service details
- IP address and browsing data (via Google Analytics)
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide our services
- Manage your appointments and provide customer support
- Improve our website and services using analytics
- Send updates or follow-ups (only if you opt in)
We do not sell your data to any third party.
4. Google Analytics
Our website uses Google Analytics to collect standard internet log information and visitor behaviour patterns. This helps us understand how visitors use the website and improve the user experience.
The data collected is anonymised and does not identify individual users. You can opt out of Google Analytics tracking by using browser extensions or changing your cookie settings.
5. Cookies
We use cookies to improve your experience on our website. These may include:
- Necessary cookies for functionality
- Analytics cookies (e.g. Google Analytics)
When you visit our website, you’ll be asked to accept or manage cookies via our cookie banner.
6. How We Store Your Information
Your personal data is stored securely and only accessed by authorised personnel. We retain data only for as long as necessary to fulfil our services or comply with legal obligations.
7. Your Rights
Under GDPR, you have the right to:
- Access the data we hold about you
- Correct or update your data
- Request erasure (right to be forgotten)
- Restrict or object to processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
8. Third-Party Services
We may use trusted third-party providers (e.g. email providers, booking systems, analytics tools). These providers are GDPR-compliant and only process your data as instructed by us.
9. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
Be Warm & Cosy Ltd
Email: info@bewarmandcosy.co.uk
Phone: 0161 549 5346
Address: 22 Whitegate Park
Flixton, M41 6LW